Privacy Policy
This Privacy Policy explains how Gaelic Generations collects, uses and protects personal information when you visit our website, contact us or place an order.
Who controls your personal information
Gaelic Generations is operated by Conor Dwyer as a UK sole trader.
For data protection purposes, Gaelic Generations is the controller of personal information processed for the operation of this store.
Email: support@gaelicgenerations.com
Information we may collect
Depending on how you use the website, we may collect:
- your name;
- email address and telephone number;
- billing and delivery address;
- order and transaction information;
- account information if you create an account;
- communications you send to us;
- IP address, browser, device and website usage information;
- cookie and consent information; and
- information relating to advertising attribution or analytics where those technologies are enabled.
We do not normally receive your complete payment-card details. Payment information is processed by the payment provider used at checkout.
Why we use personal information
We may process personal information to:
- take and fulfil orders;
- process payments and refunds;
- arrange production and delivery;
- provide customer support;
- manage accounts;
- prevent fraud and protect our website;
- maintain accounting, tax and business records;
- understand and improve website performance; and
- send marketing where permitted and where any required consent has been obtained.
Lawful bases
Depending on the purpose, our lawful basis may be:
- Contract — where processing is necessary to take, fulfil or support your order;
- Legal obligation — where we must keep or disclose information to comply with law;
- Legitimate interests — for proportionate business purposes such as security, fraud prevention, customer service and improving the store; or
- Consent — where the law requires us to obtain your consent, including certain marketing or non-essential tracking activities.
Who we share information with
We share personal information only where reasonably necessary to operate the store or meet legal obligations.
Recipients may include:
- our website and hosting providers;
- WooCommerce and associated ecommerce services;
- Printful and other fulfilment or delivery partners used to produce and deliver orders;
- payment processors such as Stripe and PayPal when those payment methods are enabled;
- email and customer-communication providers;
- professional advisers and authorities where required; and
- analytics or advertising providers such as Google and Meta where their services are enabled and their use is lawful.
International transfers
Some service providers or fulfilment partners may process information outside the United Kingdom.
Where personal information is subject to international-transfer rules, we rely on an applicable lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards where required.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order support, accounting, tax, fraud prevention and legal obligations.
Different categories of information may therefore have different retention periods.
Your rights
Depending on the circumstances, UK data protection law may give you rights including:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- rights relating to certain automated decision-making.
Where processing relies on consent, you may withdraw that consent at any time without affecting processing that was lawful before withdrawal.
Marketing
If you receive direct marketing from us, you can unsubscribe using the link in the message or contact us at any time.
Cookies and similar technologies
Our website uses cookies and similar technologies for functions such as shopping baskets, account sessions, security and website operation.
We may also use analytics or advertising technologies. Where consent is required by law, we will seek that consent before using the relevant non-essential technology.
Security
We use reasonable technical and organisational measures designed to protect personal information. No internet service can guarantee absolute security.
Complaints
If you have concerns about how we use your personal information, please contact us first at support@gaelicgenerations.com.
You also have the right to make a complaint to the UK Information Commissioner’s Office.
Changes to this policy
We may update this Privacy Policy when our services, suppliers or legal obligations change.